Refund & Cancellation Policy

Last updated: 18 September 2026

1. Free Plan

The Free plan is available at no cost, with limited monthly invoices. No payment is involved, so no refund applies.

2. Premium Plan

Premium is a paid upgrade processed via Razorpay. A successful payment gives 30 paid days of unlimited invoice creation. If trial or paid Premium access is still active, the new 30 paid days begin after that remaining access time.

3. Refund Eligibility

If you are charged in error or experience a duplicate/failed transaction where money was deducted but Premium was not activated, contact us within 7 days for a full refund.
Refund requests made after Premium features have been substantially used are evaluated on a case-by-case basis and are not guaranteed.

4. How to Request a Refund

Email support@billorex.online with your registered email address and payment reference/transaction ID. Approved refunds are processed to the original payment method within 5–7 business days via Razorpay.

5. Cancellation

Premium is a one-time payment for 30 paid days — it does not auto-renew, and there is no recurring subscription to cancel. If you purchase while trial or paid Premium access remains, the new paid period is added after that remaining time. When paid access ends, you can renew manually or continue on the Free plan.

6. Contact Us

For any billing questions, reach out at support@billorex.online.